RETURNS and EXCHANGES


RETURNS

For all returns, items must be accompanied by the invoice# associated with the order with a

note that you want to return this item. Our return policy is honored within 30 days of the

date purchased on our website. All orders past this time frame cannot be returned. You will

be responsible for paying the shipping costs for returning the item. Please note that

shipping methods and speeds vary between carriers.

Returns can be sent back to the following addresses:

RollerGard, LLC

3826 E Washington Rd

Saginaw, MI 48601

USA

EXCHANGES

RollerGard, LLC is willing to work with you as much as we can if you need to exchange an

item for a different color or product of the same cost. To be eligible for an exchange of the

original product the original product must not have been used and must be accompanied by

the invoice# associated with the order. If you do not have a copy of your invoice, or your

order is not the same cost, please Contact us. Exchanges can

be sent back to the same address as Returns.

Once your exchange has been received at our warehouse, we will process another package

back to your shipping address. We will send you an email confirming that we have

both processed the exchange. All exchanges will be sent out via USPS. Expedited

exchanges can be made at an additional cost.


REFUNDS

Once your return has been received unused at our warehouse, we will process a refund back

to your original method of payment and send you an email confirming that we have both

received the return and processed the refund. Please allow 3-5 business days for the refund

to process back to your original method of payment.


MISSING/INCORRECT ITEMS

If you believe we incorrectly shipped your order, please Contact us and we’ll get it taken care of on our end.


LATE OR MISSING RETURNS (IF APPLICABLE)

If you haven’t received a refund, please allow 3-5 business days for your refund to post back

to your original payment method. The estimated processing time depends on your bank. For

all refunds past this window, please contact your credit card company or your bank.

If you are still experiencing problems, please Contact us.

SALE ITEMS (IF APPLICABLE)

Sale items that are returned will be refunded for the price of the item on sale.


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