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RETURNS and EXCHANGES
RETURNS
For all returns, items must be accompanied by the invoice# associated with the order with a
note that you want to return this item. Our return policy is honored within 30 days of the
date purchased on our website. All orders past this time frame cannot be returned. You will
be responsible for paying the shipping costs for returning the item. Please note that
shipping methods and speeds vary between carriers.
Returns can be sent back to the following addresses:
RollerGard, LLC
3826 E Washington Rd
Saginaw, MI 48601
USA
EXCHANGES
RollerGard, LLC is willing to work with you as much as we can if you need to exchange an
item for a different color or product of the same cost. To be eligible for an exchange of the
original product the original product must not have been used and must be accompanied by
the invoice# associated with the order. If you do not have a copy of your invoice, or your
order is not the same cost, please Contact us. Exchanges can
be sent back to the same address as Returns.
Once your exchange has been received at our warehouse, we will process another package
back to your shipping address. We will send you an email confirming that we have
both processed the exchange. All exchanges will be sent out via USPS. Expedited
exchanges can be made at an additional cost.
REFUNDS
Once your return has been received unused at our warehouse, we will process a refund back
to your original method of payment and send you an email confirming that we have both
received the return and processed the refund. Please allow 3-5 business days for the refund
to process back to your original method of payment.
MISSING/INCORRECT ITEMS
If you believe we incorrectly shipped your order, please Contact us and we’ll get it taken care of on our end.
LATE OR MISSING RETURNS (IF APPLICABLE)
If you haven’t received a refund, please allow 3-5 business days for your refund to post back
to your original payment method. The estimated processing time depends on your bank. For
all refunds past this window, please contact your credit card company or your bank.
If you are still experiencing problems, please Contact us.
SALE ITEMS (IF APPLICABLE)
Sale items that are returned will be refunded for the price of the item on sale.